Support page redirect not working on mobile devices

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Jona
  • updated
  • Fixed
Why is our support forum no accessible via mobile devices? 
Our URL:
support.xiialive.com

From a PC browser this works just fine. I know this used to work before.  It is very important for us to allow access to our support forum via mobile devices.

Thanks!
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0
Sergey Stukov co-founder
  • Answer
  • Fixed
Give us which type of mobile browser/device you use.
We checked on iPhone & Android based phones and it's works.
Replies 6
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0
Sergey Stukov co-founder
  • Under review
Give us which type of mobile browser/device you use.
We checked on iPhone & Android based phones and it's works.
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0
Jona
I'm using Samsung Galaxy S II running Android 2.3.6. The browser is the standard Android browser.  I have also tried via Motorola XOOM tablet with no luck.

I have also tried on iOS device and it works there...



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0
Sergey Stukov co-founder
Quote from Jona
I'm using Samsung Galaxy S II running Android 2.3.6. The browser is the standard Android browser.  I have also tried via Motorola XOOM tablet with no luck.

I have also tried on iOS device and it works there...



We working on problem now.

We see that you have following DNS entry now.

can you change http://xiialive.userecho.com to xiialive.userecho.com.
remove http:// and check that string has . at the end


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0
Sergey Stukov co-founder
Please update your DNS entry we double checked and it's has incorrect syntax.
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0
Jona
Quote from Sergey Stukov
We working on problem now.

We see that you have following DNS entry now.

can you change http://xiialive.userecho.com to xiialive.userecho.com.
remove http:// and check that string has . at the end


Thank you for taking the time to check the issue. I have updated the recommended URL and it's now working fine! :)
Avatar
0
Sergey Stukov co-founder
  • Answer
  • Fixed
Give us which type of mobile browser/device you use.
We checked on iPhone & Android based phones and it's works.

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