Need to copy categories or Please provide Master Lists

  • updated
  • Under review

My Community Forum, Helpdesk, and Knowledge Base should share the same set of Categories (or nearly the same set). Manually replicating Categories is laborious because of having to select or upload the image for each one, define the order and tree, etc..

Currently, these can't even be copied from another Forum object (like Topic Types / Status can).

Copying isn't the best method for all situations, though; so instead, there should be a Master (Project Level?) List of each of:

  • Tags
  • Categories
  • Topic Types
  • Status

... that can be used across all Forum sections. And then, if desired, custom list items could be added (and/or hidden) on a Forum-by-Forum section basis.

Vladimir Mullagaliyev
  • Answer
  • Under review

Hello Terry,

We cannot use "Master List" for now because each forum has own list of categories, types, statuses, etc (own IDs related to the forum).

So, maybe we can do some "sync" method for the instances. We're leving the Idea "Under review"

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