Disable Satisfaction Survey for certain Topic Types with a Forum
I am still unsure if I want to use the Satisfaction Survey for my Forum, and may perhaps just use it for Helpdesk; but, if enabled for the Forum, then it would be very valuable to be able to disable Satisfaction Ratings / Survey for certain Topic Types within a Forum.
For example. Satisfaction Rating requests don't make sense for Type = "Praise". The default topic status Closed response for Type "Praise" is "Thanks"; Now the Customer is asked if they are Satisfied with receiving Thanks for their Praise? That's a little weird, right? ;-)
How would you rate the customer service you received?
Satisfaction mark by Terry Gauchat 7 years ago
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