We should have (Manage Collaborators) command in Ticket view

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  • updated
  • Completed

When we open a ticket in Ticket View we have some of the commands in the side bar of the page, but not (Manage Collaborators).

Add a collaborator to the ticket we should go to the support agent interface and try to find the ticket in the large list of tickets to add a new collaborator to it.

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Vladimir Mullagaliyev
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  • Under review

Hello,

We will consider to add this action to the front-end interface or remove all agent's actions and create a direct link to the topic in the agent's interface.

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Vladimir Mullagaliyev
  • Completed
Avatar
Vladimir Mullagaliyev
  • Answer
  • Under review

Hello,

We will consider to add this action to the front-end interface or remove all agent's actions and create a direct link to the topic in the agent's interface.