Chat - automated salutation to visitor

  • updated
  • Completed

It would be very useful to have the chat system set an automated salutation sentence, in order to keep the visitor attended while the system assigns operator and this operator notices the entrance of the message.

Best regards.

Vladimir Mullagaliyev
  • Answer
  • Under review
Ben Howes
I'd really like to be able to use this to ask for a users email address (when they're not registered), in situations where the user has triggered the interaction especially. (e.g. when clicking livechat button on
Sergey Stukov
  • Completed

Hi all, at this moment chat has auto salutation for new incoming requests and also has setting that allow to get username and email from anonymous users