Community Statistics API

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Calculus Software
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Would it be possible to gather Community statistics through the API? Right now I tried building a custom statistics page for our website. However, the maximum amount of results is 50.


What I would like, is the possibility to read out the same stats as seen on the project 'home-page'.


Thanks in advance for your reply.

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Satisfaction mark by Calculus Software 11 years ago

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Sergey Stukov co-founder
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Hello.

Please tell us which stats you need.

People, Feedback, Comments,Votes, something else?


Replies 8
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Terry Gauchat

I would love an API call to fetch "Average time to first response" for my Helpdesk.


I guess it would take a time range (perhaps past 2 or 7 days...), thus it would be a moving average (that I can graph).


I want to feed this into my public website (or even a widget in my UserEcho page!), so that I can set Customer expectations as to our current average service time when they open a new Ticket.

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Sergey Stukov co-founder
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Hello.

Please tell us which stats you need.

People, Feedback, Comments,Votes, something else?


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Vladimir Mullagaliyev co-founder
Quote from Calculus Software

Thanks, would you also be able to add amount of people, comments and votes?

Try request:
GET forums - List of all forums in the project.
data['users_count'] - count users in the project. We don't separate users by forums.
data['forums'][i]['comment_count'] - count comments

data['forums'][i]['votes_count'] - count votes

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Calculus Software
Quote from Vladimir Mullagaliyev
Hi,
Total feedback you are able to retrieve from:
GET forums - List of all forums in the project.
parameter name: feedback_count

Today we will add count by types here:
GET forums/[forum_id]/types - List of feedback types supported by selected forum.

Thanks, would you also be able to add amount of people, comments and votes?

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Vladimir Mullagaliyev co-founder
Quote from Calculus Software

Hi Vladimir,


Any updates on this issue?


Thanks in Advance.

Hi,
Total feedback you are able to retrieve from:
GET forums - List of all forums in the project.
parameter name: feedback_count

Today we will add count by types here:
GET forums/[forum_id]/types - List of feedback types supported by selected forum.
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0
Calculus Software

Hi Vladimir,


Any updates on this issue?


Thanks in Advance.

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0
Calculus Software

The ones you just mentioned, as well as


Total messages (feedback)

Total questions, ideas, issues (total of these 3 should be the same as Total messages)


Also, the last feedback added. But i think that one can also be retrieved via the available API options.

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Vladimir Mullagaliyev co-founder
  • Under review

Hello.

Please tell us which stats you need.

People, Feedback, Comments,Votes, something else?



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