Pull Twitter DMs into the agent interface

Avatar
  • updated
  • Under review

It would be great to be able to see Twitter DMs in the agent interface under the Twitter section so that these can be converted into tickets.

Avatar
Terry Gauchat

This is very important as we are actually equally or more likely to get DMs as Support Requests on Twitter, rather than just "@mentions".

Avatar
Sergey Stukov co-founder
  • Answer
  • Under review