Pull Twitter DMs into the agent interface
It would be great to be able to see Twitter DMs in the agent interface under the Twitter section so that these can be converted into tickets.
Replies 2
It would be great to be able to see Twitter DMs in the agent interface under the Twitter section so that these can be converted into tickets.
This is very important as we are actually equally or more likely to get DMs as Support Requests on Twitter, rather than just "@mentions".