Support in Germany

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Heino Deubner
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Dear all, is there anyone in Germany who can support us to setup / to implement User Echo?
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Sergey Stukov co-founder
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We have located in the United States but we ready to answer to all your questions feel free to ask it via our helpdesk, we see that you already created community and setup logo and facebook module for it.

How we can help?
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Heino Deubner
Quote from Vladimir Mullagaliyev
We recommend to use both of them.
Public is good for publi questions, because other users an get answers too.
But you need a Helpdesk also, because some questions cannot be published for public (emails, passwords, etc)
Ok, now I think I understood your concept. I will change my setup. Many Thanks!
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Heino Deubner
Where can I translate the welcome email?

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Vladimir Mullagaliyev co-founder
Quote from Heino Deubner
Whar do you recommend, is it better to youse the general (open) forum for support topics, so all members can see the themes and can respond? And disable the helpdesk forum?
We recommend to use both of them.
Public is good for publi questions, because other users an get answers too.
But you need a Helpdesk also, because some questions cannot be published for public (emails, passwords, etc)
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Heino Deubner
Whar do you recommend, is it better to youse the general (open) forum for support topics, so all members can see the themes and can respond? And disable the helpdesk forum?
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Vladimir Mullagaliyev co-founder
Quote from Heino Deubner
Oh I need help :-)  Could you take a look on my project. I thought the helpdesk forum is for members to start support cases. For what is the helpdesk forum and what should we do to give our members the oppurtunity to start support calla?
Correct!
But, user doesn't see this forum He sees the link "Leave us a private message" only, then he is able to open his topic (not all topics from Helpdesk) only.
Staff can see all topics from all users in Helpdesk.
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Heino Deubner
Quote from Vladimir Mullagaliyev
Users will not see Helpdesk forum, beause it is private. They will see "Tickets" label on navbar and their requests.
Oh I need help :-)  Could you take a look on my project. I thought the helpdesk forum is for members to start support cases. For what is the helpdesk forum and what should we do to give our members the oppurtunity to start support calla?
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Vladimir Mullagaliyev co-founder
Quote from Heino Deubner
Yes, this i mean. If a user drop on the Facebook button, a window opens shortly and close, nothing other happens.
I've checked it with my Facebook. It works http://feedback.printer-care.de/users/1371150-vladimir-mullagaliyev/topic/
Do you have this problem with specific user? Could you provide more information about this user? Facebook ID, email, etc.
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Vladimir Mullagaliyev co-founder
Quote from Heino Deubner
Hello, new members don't see the helpdesk forum. Do you know why?
Users will not see Helpdesk forum, beause it is private. They will see "Tickets" label on navbar and their requests.
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Vladimir Mullagaliyev co-founder
Quote from Heino Deubner
Yes
We've hidden it with custom-css here https://printercare.userecho.com/settings/project/customcss/
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Heino Deubner
Hello, new members don't see the helpdesk forum. Do you know why?