Support in Germany

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Heino Deubner
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Dear all, is there anyone in Germany who can support us to setup / to implement User Echo?
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Sergey Stukov co-founder
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We have located in the United States but we ready to answer to all your questions feel free to ask it via our helpdesk, we see that you already created community and setup logo and facebook module for it.

How we can help?
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Vladimir Mullagaliyev co-founder
Quote from Heino Deubner
Yes, this i mean. If a user drop on the Facebook button, a window opens shortly and close, nothing other happens.
I've checked it with my Facebook. It works http://feedback.printer-care.de/users/1371150-vladimir-mullagaliyev/topic/
Do you have this problem with specific user? Could you provide more information about this user? Facebook ID, email, etc.
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Heino Deubner
Quote from Vladimir Mullagaliyev
Users will not see Helpdesk forum, beause it is private. They will see "Tickets" label on navbar and their requests.
Oh I need help :-)  Could you take a look on my project. I thought the helpdesk forum is for members to start support cases. For what is the helpdesk forum and what should we do to give our members the oppurtunity to start support calla?
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Vladimir Mullagaliyev co-founder
Quote from Heino Deubner
Oh I need help :-)  Could you take a look on my project. I thought the helpdesk forum is for members to start support cases. For what is the helpdesk forum and what should we do to give our members the oppurtunity to start support calla?
Correct!
But, user doesn't see this forum He sees the link "Leave us a private message" only, then he is able to open his topic (not all topics from Helpdesk) only.
Staff can see all topics from all users in Helpdesk.
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Heino Deubner
Whar do you recommend, is it better to youse the general (open) forum for support topics, so all members can see the themes and can respond? And disable the helpdesk forum?
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Vladimir Mullagaliyev co-founder
Quote from Heino Deubner
Whar do you recommend, is it better to youse the general (open) forum for support topics, so all members can see the themes and can respond? And disable the helpdesk forum?
We recommend to use both of them.
Public is good for publi questions, because other users an get answers too.
But you need a Helpdesk also, because some questions cannot be published for public (emails, passwords, etc)
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Heino Deubner
Where can I translate the welcome email?

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Heino Deubner
Quote from Vladimir Mullagaliyev
We recommend to use both of them.
Public is good for publi questions, because other users an get answers too.
But you need a Helpdesk also, because some questions cannot be published for public (emails, passwords, etc)
Ok, now I think I understood your concept. I will change my setup. Many Thanks!
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Heino Deubner
Dear all, is it possible to send emails to all members? For example to inform about new features in the forum?
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Heino Deubner
Quote from Vladimir Mullagaliyev
We recommend to use both of them.
Public is good for publi questions, because other users an get answers too.
But you need a Helpdesk also, because some questions cannot be published for public (emails, passwords, etc)
Hi Vladimir, who can see the helpdesk dashboard? And for what is the chat history, who can see that?
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Sergey Stukov co-founder
Quote from Heino Deubner
Dear all, is it possible to send emails to all members? For example to inform about new features in the forum?
We have following abilities.

1) As community owner you have access to all users emails via API and able to send email to each using your own tools.

2) You can create topic "New features" and all users who was subscribed on it will receive notifications by email, regarding topic updates.

For example check our change-log it use method no. 2
http://feedback.userecho.com/topic/436206-userecho-changelog/

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