UserEcho gives you ability to manage tickets directly from your inbox.
Update tickets from email
Just reply to the new ticket notification and your reply will be added to ticket as comment.
Forward any email to UserEcho
Did a customer send a question to your personal email? Forward it to UserEcho to instantly create a ticket, and manage all of your support requests in the same system.
Ability to leave private comments from email
Forward notification regarding existing ticket activity to your support address that managed by UserEcho, your reply will be added as a private comment for your staff.
This article was helpful for 22 people.
Is this article helpful for you?