Customize the email sent to users.
We want to get a facility to customize this email message (this message is high priority for me) or any message that goes out to our users.
Pinned replies
Replies 22
Here different types of subject field, any ideas how customers can customize it?
[{{project_name}}] Status changed for feedback "{{feedback_header}}"
[{{project.name}}] Your feedback merged
You've been invited to be a member of private forum
You've been invited to be an admin for project {{ project_name }}
New comment posted
[{{project_name}}] New comment for "{{feedback_header}}"
[{{project_name}}] New private comment for "{{feedback_header}}"
New feedback posted
[{{project_name}}] New feedback "{{feedback_header}}"
Project registration
Email confirmation
[{{project_name}}] Status changed for feedback "{{feedback_header}}"
[{{project.name}}] Your feedback merged
You've been invited to be a member of private forum
You've been invited to be an admin for project {{ project_name }}
New comment posted
[{{project_name}}] New comment for "{{feedback_header}}"
[{{project_name}}] New private comment for "{{feedback_header}}"
New feedback posted
[{{project_name}}] New feedback "{{feedback_header}}"
Project registration
Email confirmation
I would like to see the ability to include the Forum name in the "New Feedback" email message. This is very usefull for us because the [{{project_name}}] is our company name, and the forums are our product name. For example, would like to see:
[{{project_name}}] [{{forum_name}}] Status changed for feedback "{{feedback_header}}"
[{{project.name}}] [{{forum_name}}] Your feedback merged
You've been invited to be a member of private forum
You've been invited to be an admin for project {{ project_name }} [{{forum_name}}]
New comment posted
[{{project_name}}] [{{forum_name}}] New comment for "{{feedback_header}}"
[{{project_name}}] [{{forum_name}}] New private comment for "{{feedback_header}}"
New feedback posted
[{{project_name}}] [{{forum_name}}] New feedback "{{feedback_header}}"
Anyway, something like this.
Sergey Stukov co-founder
I would like to see the ability to include the Forum name in the "New Feedback" email message. This is very usefull for us because the [{{project_name}}] is our company name, and the forums are our product name. For example, would like to see:
[{{project_name}}] [{{forum_name}}] Status changed for feedback "{{feedback_header}}"
[{{project.name}}] [{{forum_name}}] Your feedback merged
You've been invited to be a member of private forum
You've been invited to be an admin for project {{ project_name }} [{{forum_name}}]
New comment posted
[{{project_name}}] [{{forum_name}}] New comment for "{{feedback_header}}"
[{{project_name}}] [{{forum_name}}] New private comment for "{{feedback_header}}"
New feedback posted
[{{project_name}}] [{{forum_name}}] New feedback "{{feedback_header}}"
Anyway, something like this.
We updated system.
Now headers appears like
[Project name / Forum name]
Sergey Stukov co-founder
Sergey Stukov co-founder
We planned to update email template tomorrow, it's will contain visible link.
We need to link all new topics in UserEcho to our internal work management system. We have almost been able to get that to work, but we need to customize the header of the notification emails. We have created a custom field in UserEcho for topics called "Case". A staff member would edit the topic and enter the case number assigned by our internal work management system. After the custom "Case" field has been populated, we would like all future email notifications generated by that topic (e.g. new comments) to include the case number in the subject:
[ {project name} / {forum name} / Case {case} ] Normal topic title here ...
Our internal work management system would then see the case number in the subject (aka "Case {case}") and process the notification email appropriately.
Is it possible to customize the email notification subject in this way?
[ {project name} / {forum name} / Case {case} ] Normal topic title here ...
Our internal work management system would then see the case number in the subject (aka "Case {case}") and process the notification email appropriately.
Is it possible to customize the email notification subject in this way?
Vladimir Mullagaliyev co-founder
We need to link all new topics in UserEcho to our internal work management system. We have almost been able to get that to work, but we need to customize the header of the notification emails. We have created a custom field in UserEcho for topics called "Case". A staff member would edit the topic and enter the case number assigned by our internal work management system. After the custom "Case" field has been populated, we would like all future email notifications generated by that topic (e.g. new comments) to include the case number in the subject:
[ {project name} / {forum name} / Case {case} ] Normal topic title here ...
Our internal work management system would then see the case number in the subject (aka "Case {case}") and process the notification email appropriately.
Is it possible to customize the email notification subject in this way?
Hi Mathew. [ {project name} / {forum name} / Case {case} ] Normal topic title here ...
Our internal work management system would then see the case number in the subject (aka "Case {case}") and process the notification email appropriately.
Is it possible to customize the email notification subject in this way?
We have the webhooks in beta-test. It means that we can POST data to your URL about new topics and comments. And you will receive all data that available in API (same structure).
Maybe it will be better for your integration with our system?
If you want to try it, just send to us private message with you URL. We will POST all data to it URL.
We have had one of our clients specifically request that the notification email sent for a new comment also include the topic title. The current notification email for comments does not include the topic title, so it is hard to tell what topic the comment is related to. Can you please either (a) add the topic title to the notification email for comments or (b) allow admins the ability to customize the emails (using placeholders)?
1) customize footer for email message
2) and from field