How to enable user rating for the Knowledge Base articles?

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Users able to set positive or negative score, about article content, for negative votes UserEcho ask user for explanation. So in this case you can improve topic content and turn user reaction to the positive state. This feature helps to increase user loyalty and to improve quality of content.

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You can toggle user ratings in the knowledge base settings section.

  • Click on your user profile at the top right of the screen.
  • Select "Setup" to open settings.
  • Click on the "Knowledge base" at the left sidebar
  • Click on the "Common settings"
  • Then select Enabled in the helpful panel dropdown

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