Custom filters in the Agent Interface

Последнее изменение:

You are able to create virtually any filter in the agent interface, then save it and re-use.

1. Open the agent interface.

2. In the "Filter" selector select "Configure"

Image 11810

3. You will see the field "Additional filters". Just choose filters you need, then in new fields their values.

Image 11811

4.Click "Update" and filter will be applied. If you would like to re-use the filter just save it with some specific name (Click on to three dots button in the filters).

Image 14772

5. Also you are able so save filter as "Shared". So, other support agents will be able to re-use your filter as well. They also can re-save the filter as their own and apply some changes but only original author can edit/delete original filter.

Эта статья была полезна для 8 людей. Эта статья помогла Вам?
Сообщить об ошибке
Все еще нужна помощь? Новый тикет