Support in Germany

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Heino Deubner
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Dear all, is there anyone in Germany who can support us to setup / to implement User Echo?
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Sergey Stukov co-founder
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We have located in the United States but we ready to answer to all your questions feel free to ask it via our helpdesk, we see that you already created community and setup logo and facebook module for it.

How we can help?
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Sergey Stukov co-founder
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We have located in the United States but we ready to answer to all your questions feel free to ask it via our helpdesk, we see that you already created community and setup logo and facebook module for it.

How we can help?
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Heino Deubner
Hello Sergey,

I thought we are faster with a expert in Germany who can takeover the setups. If you don't have anyone who has experiences we will do it ourself. How I can get the white labe version of UserEcho?
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Sergey Stukov co-founder
Quote from Heino Deubner
Hello Sergey,

I thought we are faster with a expert in Germany who can takeover the setups. If you don't have anyone who has experiences we will do it ourself. How I can get the white labe version of UserEcho?
White-label version costs additional +100 USD monthly, we can activate it for your account, note that $100 USD will be debited from your payment source.
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Heino Deubner
Hello Sergey, we run a online-shop business with more than 100.000 users (customers). Is UserEcho able to work together with shop systems, so our customers could use their login?
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Heino Deubner
How can I delete the Chat Hitory Forum?
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Sergey Stukov co-founder
Quote from Heino Deubner
Hello Sergey, we run a online-shop business with more than 100.000 users (customers). Is UserEcho able to work together with shop systems, so our customers could use their login?
1) We have SSO (single sign-on) feature that allows you to cross-authorize your users and no need to additional registration at the UserEcho side.

Users will be auto-authorized when you pass special token to UE.

More details here https://printercare.userecho.com/settings/features/sso/

2) Also we support Industry standard - Enterprise SAML2 cross-authorisation so it's possible to authorise users via IT.
https://printercare.userecho.com/settings/features/saml2/

Give you developers team access this links to choose applicable solution,
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Sergey Stukov co-founder
Quote from Heino Deubner
How can I delete the Chat Hitory Forum?
It's visible only for account staff, anyway if you don't have plans to use it we can disable it for your account, confirm here and we turn it off.
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Sergey Stukov co-founder
Quote from Heino Deubner
Hello Sergey,

I thought we are faster with a expert in Germany who can takeover the setups. If you don't have anyone who has experiences we will do it ourself. How I can get the white labe version of UserEcho?
To enable White-label feature for your account, confirm it here.
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Heino Deubner
Quote from Sergey Stukov
It's visible only for account staff, anyway if you don't have plans to use it we can disable it for your account, confirm here and we turn it off.
Ok, than it can stay.
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Heino Deubner
Quote from Sergey Stukov
To enable White-label feature for your account, confirm it here.
Let me discuss that with my colleagues. Many thanks in advance.

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