Custom Fields for Topics, Tickets, Users, and Knowledge Base Articles

Forum topics, helpdesk tickets, users, and knowledge base articles come with a set of default fields—such as title, description, and email, depending on the entity.

If you need to capture additional information, you can add custom fields to any of these objects. This allows you to tailor the system to your specific workflows and collect all the data you need.

Custom fields can be configured for:

• Forum topics (e.g., category-specific fields)

• Helpdesk tickets (e.g., priority, device type, order number)

• Users (e.g., company, department, customer tier)

• Knowledge base articles (e.g., target audience, version, tags)

This flexibility helps you adapt the platform to your business requirements.

This setting is available in:

Settings -> Users -> Custom fields

Settings -> Community forums -> Custom fields

Settings -> Helpdesk -> Custom fields

Currently UserEcho supports six types of fields.

Field types:

String - the usual string field.

Text - milti-line text field.
Combobox - drop-down list, using it convenient to select the field for which values are known.

Checkox - Check box

Date - Date (for example ask about user birth date with it.

URL - the text field that represents as URL when entered text is displayed.
For all fields available additional settings.

Visibility:
Public - the field value is visible to all users

Author and Support agents - the field value is visible to author and support agents.

Support agents - the field value is visible to support agents only.

Editable by:

Author and Support agents - the field can be edited by author and support agents.

Support agents - the field can be edited by support agents only.

Required - system will require to fill this field. The system is implemented intelligent mechanism when a user in a relaxed form asked to fill missing data in the profile before it acts on the support forum. So you will get users with completed profiles and you will save your time not asking each time the data you want.

User's custom fields value can be viewed by clicking the user's profile.

Topic's custom fields value can be viewed inside the topic.