How to create a new article?
This article describes the sequence of steps required to add or edit articles in the UserEcho - Knowledge Base
Open the Knowledge Base Editor.
Select the knowledge base you need if you have several.
Select the category to which you need to add the article.
Click the “+Article” button 
In the window that appears, you can enter the title and description of the article.
To save the article, click the "Save" button. 
After the save, the article is saved as a draft and then you can publish it and make it available to your users.
Also you could instantly publish article by clicking. "Publish" button