How to create a new article?

This article describes the sequence of steps required to add or edit articles in the UserEcho - Knowledge Base

Step 1

Open the Knowledge Base Editor.

Step 2

Select the knowledge base you need if you have several.

Step 3

Select the category to which you need to add the article.

Step 4

Click the “+Article” button [1]

Step 5

In the window that appears, you can enter the title and description of the article.

Step 6

To save the article, click the "Save" button. [2]

After the save, the article is saved as a draft and then you can publish it and make it available to your users.

Also you could instantly publish article by clicking. "Publish" button [3]