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Knowledge base
77 articles
Do you have a phone number I can call?
Community Forum Solution
8
Check out how to use Community Forums to let your users share their experience with you and other users.
Knowledge Base Solution
7
Find out how to create the best knowledge base system for your customers and prevent extra questions to your support team.
Helpdesk Solution
5
Learn how to provide best support experience with our Helpdesk solution.
Live Chat Solution
2
Best practice how to help your user right now and right here.
Agent interface
3
Here you can find some information how to use Agent Interface. Why use specific filters, how to manage users, etc.
Integrations
20
How to integrate UserEcho with your web-site (SSO, SAML, etc.) and other services like Zapier, Azure AD, Pivotal, etc.
Mobile
Notifications
9
How to manage notification, create custom email templates and build brand identity via email.
Import/Export
2
How to import and export data to/from UserEcho.
Widgets
4
Find out information how to use our widgets on your website.
Tips & Tricks
5
Best tips and tricks how to configure UserEcho.
Support Portal Customization (current)
3
Find out information how to customize your portal if you use our current version UI.
Layout customisation (old UserEcho)
3
Find out information how to customize your portal if you use our old version UI.
GDPR
2
Have some questions about GDPR? They are probably here.
Security
3
Articles related to security and compliance by UserEcho
Community forum
2,073 topics
New post
API
54
Updates:
Ability to perform sign up and post by API
2 years ago
Integration
127
Wordpress
Updates:
GA4 support
2 years ago
Multilanguage
156
Updates:
Translation missing
4 years ago
New features
151
Updates:
Ability for author to create "Author & Support agents" private comments
2 years ago
Payments
25
Updates:
"Agent" definition
8 years ago
Usability & Interface
722
Updates:
Why adding a comment does not promote a post to "recently updated topics"?
2 years ago
Widgets
117
Updates:
Chat messages don't get transferred
3 years ago
Buzz
4
Updates:
Loving the new interface guys!
11 years ago
Knowledge Base
41
Updates:
⭐ Mark articles in the knowledge base: let add a star or make some tags visible in the table of contents
6 years ago
Mobile
13
Mobile devices
UserEcho for iOS
Updates:
Bug in image size (ratio) with mobile version?
2 years ago
iPhone
5
Updates:
Favicon not longer used when added to home screen with iPhones
5 years ago
Feature requests
25
If you've got an idea or a suggestion on what you'd like to see in UserEcho, leave your thoughts here.
Helpdesk
Chat
Forum
Knowledge base
General
Updates:
Abilit to split a single topic into multiple topics
2 years ago
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