How can we help you today?

Go ahead and ask us anything.

Knowledge base 77 articles

Do you have a phone number I can call?

Community Forum Solution 8

Check out how to use Community Forums to let your users share their experience with you and other users.

Knowledge Base Solution 7

Find out how to create the best knowledge base system for your customers and prevent extra questions to your support team.

Helpdesk Solution 5

Learn how to provide best support experience with our Helpdesk solution.

Live Chat Solution 2

Best practice how to help your user right now and right here.

Agent interface 3

Here you can find some information how to use Agent Interface. Why use specific filters, how to manage users, etc.

Integrations 20

How to integrate UserEcho with your web-site (SSO, SAML, etc.) and other services like Zapier, Azure AD, Pivotal, etc.

Mobile

Notifications 9

How to manage notification, create custom email templates and build brand identity via email.

Import/Export 2

How to import and export data to/from UserEcho.

Widgets 4

Find out information how to use our widgets on your website.

Tips & Tricks 5

Best tips and tricks how to configure UserEcho.

Support Portal Customization (current) 3

Find out information how to customize your portal if you use our current version UI.

Layout customisation (old UserEcho) 3

Find out information how to customize your portal if you use our old version UI.

GDPR 2

Have some questions about GDPR? They are probably here.

Security 3

Articles related to security and compliance by UserEcho

Community forum 2,073 topics

New post

API 54

Updates: Ability to perform sign up and post by API 2 years ago

Integration 127

Wordpress

Updates: GA4 support 3 years ago

Multilanguage 156

Updates: Translation missing 4 years ago

New features 151

Updates: Ability for author to create "Author & Support agents" private comments 3 years ago

Payments 25

Updates: "Agent" definition 8 years ago

Usability & Interface 722

Updates: Why adding a comment does not promote a post to "recently updated topics"? 2 years ago

Widgets 117

Updates: Chat messages don't get transferred 3 years ago

Buzz 4

Updates: Loving the new interface guys! 11 years ago

Knowledge Base 41

Updates: ⭐ Mark articles in the knowledge base: let add a star or make some tags visible in the table of contents 6 years ago

Mobile 13

Mobile devices

UserEcho for iOS

Updates: Bug in image size (ratio) with mobile version? 2 years ago

iPhone 5

Updates: Favicon not longer used when added to home screen with iPhones 5 years ago

Feature requests 25

If you've got an idea or a suggestion on what you'd like to see in UserEcho, leave your thoughts here.

Need to contact us directly?

New ticket