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Knowledge Base Solution
Find out how to create the best knowledge base system for your customers and prevent extra questions to your support team.
Community Forum Solution
Check out how to use Community Forums to let your users share their experience with you and other users.
Learn how to provide best support experience with our Helpdesk solution.
Live Chat Solution
Best practice how to help your user right now and right here.
Here you can find some information how to use Agent Interface. Why use specific filters, how to manage users, etc.
How to integrate UserEcho with your web-site (SSO, SAML, etc.) and other services like Zapier, Azure AD, Pivotal, etc.
How to manage notification, create custom email templates and build brand identity via email.
How to import and export data to/from UserEcho.
Find out information how to use our widgets on your website.
Tips & Tricks
Best tips and tricks how to configure UserEcho.
Support Portal Customization (current)
Find out information how to customize your portal if you use our current version UI.
Layout customisation (old UserEcho)
Find out information how to customize your portal if you use our old version UI.
Have some questions about GDPR? They are probably here.
Articles related to security and compliance by UserEcho
Ability to perform sign up and post by API
1 month ago
1 year ago
2 years ago
Ability for author to create "Author & Support agents" private comments
7 months ago
6 years ago
Usability & Interface
Why adding a comment does not promote a post to "recently updated topics"?
5 months ago
Chat messages don't get transferred
1 year ago
Loving the new interface guys!
9 years ago
⭐ Mark articles in the knowledge base: let add a star or make some tags visible in the table of contents
4 years ago
UserEcho for iOS
Bug in image size (ratio) with mobile version?
6 months ago
Favicon not longer used when added to home screen with iPhones
3 years ago
If you've got an idea or a suggestion on what you'd like to see in UserEcho, leave your thoughts here.
Abilit to split a single topic into multiple topics
9 months ago
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